Bug out gear and other products are shipped via UPS. Free shipping on all orders.
International shipping may incur extra fees and shipping restrictions, please be aware of any such circumstances.
When you place an order for bug out gear, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Due to the custom building of each survival pack and current demand there may be a lead time of up to 10 days (but usually less) for processing your newly purchased bug out gear. If item availability is further delayed you will be notified and given the option to cancel.
You may return new, unused items within 30 days of delivery for a full refund for any reason. We'll pay the return shipping costs for your bug out gear if the return is a result of our error (you received an incorrect or defective item, etc.), otherwise you are responsible for return shipping.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund for bug out gear and other emergency bag products more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We reserve the right to charge a 30% restocking fee on bug out gear and items determined to be in less than new and unused condition.